Environments

All SNH AI services are available in multiple environments. Use the appropriate base URL for your integration stage.

Base URLs

Environment	Base URL	Description
Production	`https://cra.pr.snh-ai.com`	Live environment for production traffic
Staging	`https://cra.pr.stg.snh-ai.com`	Pre-production testing and UAT

Staging uses separate API keys from production. Contact support@snh-ai.com to obtain staging credentials.

API keys are issued per organization, per environment. See Account Setup to obtain your credentials.

Format	Example
API Key	`eval-api-key-<unique-hash>`

For authentication details, see Authentication.

Timeouts: Set your HTTP client timeout to at least 120 seconds for evaluation requests.
Payload size: XML payloads with many cases/charges may result in longer response times.

Scenario	Expected Time
Single record, 1–2 charges	1–3 seconds
Complex record with 10+ offenses	3–10 seconds

Response times vary based on record complexity (number of cases and offenses) and current system load.

See Retry Logic for the full retry strategy.

Health Check

Call /health and verify a 200 response. See Health endpoint.

Get Token

Exchange your API key for a JWT token via /auth/token. See Authentication.

Evaluate a Record

Submit a single record via /evaluate and verify the response structure. See Quickstart.